Trades Over Tech: Buying an Appliance Repair Business

Yes and no. Right. So I say that because from a service perspective, the business was operating well. Right. Were we leaving some, some meat on the bone? Yeah, and I saw that early on.

Um, but in order to make that Change, you need the workforce to do it. So it wasn't anything immediate that I, that I, you know, within the first six months I was able to do. It wasn't until after I got some of these systems in place that we were able to then start to look at some other services that we can provide like pm.

And it's, and it has become much more than that here in the last six months or so. We're doing more PMS because we now have technicians that focus on doing pms. Right. Because our, our normal texts are not.

Normal texts are experienced techs, I should say. They like going in, doing the repairs, collecting, collecting their, their collecting the money and then moving on to the next repair. PMs are a little bit more time consuming and they don't generate as much revenue.

And our tech technicians are paid commission every month too. Right. So there, which, which I saw as a great, great part of the business that sets us apart from our competitors even is that we allow our hungry want to grow technicians to make more money. If they're out there closing more, closing more business, solving more problems for customers, they can pretty much make as much money as they…

So is that model, that compensation model so that you're saying that is pretty uncommon? I, yeah, for somebody talking about it.

So can you give us more detail and, and help the audience think about that? If they look at a blue collar business. Yeah. So what they do is, and at least on the commercial, and I don't know how it is on the residential side.

So for home services business, I do think there is some commission and some companies do pay commission, but at least for commercial services, I haven't been able to find any competitor that has anything similar.

So we, we pay our guys a little bit below scale, maybe 10% below scale, but they get a commission every month based on their total sales revenue for the month. And they have a goal anywhere from $30,000 to $35,000 in sales. And when they hit that $30,000 in sales, they get a percentage of that total sales.

Then at 35, they get another percentage, a higher percentage of those sales. And so that does two things. One, it keeps our techs motivated and hungry, but it also rewards the guys that are out there closing work orders, being efficient and effective with their calls, and the ones that maybe want to work a little overtime or don't mind Grabbing on call, you know, an on call weekend here and there.

Right. So. And the ones that don't like commission typically aren't the ones that, you know, I don't want to say you don't want them to work for you, but they're not as hungry. They just want to come in and be average. And I'm looking for above average people within the organization.