Trades Over Tech: Buying an Appliance Repair Business

Right. And it sounds so simplistic, but that was one thing that, that, that we needed to fix was just communication internally and externally, not only with our customers but with our vendors. We had, we had, everyone had their own personal email address and things were going all over the place. And from a business perspective, you have no control on that.

You have no control over someone's personal email and there's potentially confidential information that's going to those personal email accounts. So not to beat a dead horse, but that, that was a change that I was able to make was just get some things standardized right off. Right, right from the beginning.

But everything on Office365 and everyone, you know, with mobile devices that are managed by the company, getting the cell phones and the iPads, you know, consistent with logins and email accounts and just all that stuff, all that stuff that I'd done for years that I could just hop in and just knock it out. Right. The GM was, was manually forwarding his, the, the office analog phones to his cell…

So when he would leave every day at 2 o' clock, because he would get in super early, he'd leave at 2 o', clock, he would forward the phones star 67, dial the number for each analog lineup for the phones to the cell phone. And that's just how, that's just how he did it for, for 10, 15 years. Right. And so never had a reason to change it.

So when I came in, I changed that. Like no, we're going to get a real phone system. We're going to get a answering service and you're not going to have to have do this every day.

We're going to get, you know, an IVR and extensions and all those things that, that make us appear like we're a $30 million business, but we're not. Yep. Professionalization 101. Yep. 100%.

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Did you find Brian, any pushback to this? Oh, of course. Well. It wasn't bad pushback, it was just change. Yeah, right. And, and to into his, into his defense.

He had been doing just fine before I got there. Right. So I try to step carefully. So what I did, I didn't come in like a wrecking ball and saying we're changing all this stuff today.