ETA·BRAINa Katyella project

Acquiring Minds

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Excerpts · 487 segments · ~1:36:38 long

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Okay. So it's just, it's almost in locks up with like our payroll. So you think, you know, what is it? Friday? So this from Monday to this Sunday.

Right. We pay our employees for all the shifts they work. And then we also have like clients that we just serviced by like Wednesday of next week. You know, you'll collect payroll initially with hit like our account and people get paid on Friday and then we already start collecting.

Then by the time Friday hits, when payroll hits all our employees, we've at least collected all of the payers. And especially we have about like 40 to 50 private pay that's already hit, you know what I mean, within a week's time frame. And then you're collecting from the VA and all that other kind of stuff for like the next maybe 20 days or so.

Okay, great. Robert, so one of the things that you had said to me in the pre call was, and actually you've said it to us now, you were, maybe this is too strong a word, but insecure about your own lack of operational chops.

I mean, or you were aware that you had never really operated a business 100, so. So this was a weakness you felt you needed to lean into.

And interestingly, you, you thought that you ended up leaning into it too much. What, what did you mean there? And where, where should you have put your energy?

Yeah, I, I think because I really wanted to know like the nuts and bolts and you know, maybe it's, you know, business school at Carnegie Mellon that, you know, operations, management and all that kind of stuff. So I was really keen on like trying to like be with the, be with the office, learn those dynamics.

And I think I should have had a more blended approach of visiting with like our employees, especially like our, our field set, our nurses and caregivers, and then also with like our clients and referral partners. And so that's like eight months in. That's just something I'm getting around to.

And I see that you, you really see the impact. I remember, like I called one of our nurses, you know, and it's always, we're always trying to like staff our shifts. Right. And it's, you know, if we get an influx of a new client, you know, we got to call nurses.

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