Building Trust as New Owner of a $3m Business

And, and brought them back. And they are the best employee we have right now. So, you know, it was a, it was a great thing.

But that made me learn a lot. That, you know, when you talk to employees, they especially blue collar employees, it is not the same way you should be talking to a white collar guy. Like if a white collar guy would have have gotten me and told me that, hey, I'm not happy with work environment, I'll be like, I'm paying you a lot of bonus, man.

Blue collar wars workforce requires a more personalized approach. More, more, you know, emotional emotions are involved. Whereas my former white collar, you know, reportees, people reported to me, I would have said, you gotta grow up, man.

I don't care. I don't want to know about your personal life or your situation. You just do your job. That's what you're here for. But that's not the approach that works here.

So fascinating routine. And one other thing that strikes me, maybe you did this, but a best practice here would have been to ask the previous owner about this person and how, what their performance is, how integral or not they are sort of thing. I did. I mean, the former owner was still. Here at the time when that happened.

Right, right in the middle of the transition. And apparently they were accusatory to this. Former owner that you did not give me the right environment.

And now retrospectively looking back at it. A lot of people felt at that time betrayed because they've been working with him for such a long time that they thought that then when he was about to sell and retire, they would have, he would have intimated them because they felt in their minds that they were really close to him. But in reality, he kept a very.

Professional relationship with everybody. They were not his personal friends. So he did what anyone should have done.

I did exactly. What he should have been doing is to tell them after the deal closed and not before. And that led to a lot of. Emotional pain in a few people that came out in a different way.

So they were accusatory to the former owner that you did not give us a good work environment. And he did not take lightly. He took it very emotionally as well.

He was like, you know what, Rashik, I don't want these guys. Rushik, why, why should every owner not let his employees know that he's contemplating a sale? Because they'll start looking around for other.