How to Own 20% of Multiple SMBs

There's not a lot of cross training, not great systems. There's a lot of key man risk outside of the seller. Even. So I'm kind of like just letting this happen and letting it play out as I'm documenting, like all the things this person does, all the things that I would need to know if they were to leave or get mad.

Because I figured out pretty quickly that the biggest customer had three family members working in the business as well, all making significantly more than the rest of the cleaners, all clocking in for hours that they evidently weren't working and we were getting a lot of complaints. I later found that the GM was hiding.

So it all kind of comes to fruition at one point when basically my managers who know this is going on too. They go were getting like fed up. I was worried I was going to lose them if I didn't make a change.

And they were, they were the future of the business. They were trustworthy, they were really hardworking, good people. So at, at some point I had just to make the decision, rip the band aid off.

And it did not go well. It was very, very dramatic.

Ripping the band aid off. Evan means GM go. Oh, the GM specifically or the all the family members?

Well, so I let the GM go. I got to think about the order of this. One of the family members didn't quit, but they needed some time off for some health.

And then one of the other family members took some time off to take care of that family member, family member. So like two of the five were kind of out and then problems kept getting worse and I ended up letting go of the GM and like essentially like the day after the day before, the other family member there and then the fifth one at a different site just stopped showing up.

He just never said anything, never put in a notice, never told anyone, just didn't show up the next day. We saw that coming. So we had someone out there ready for that to happen. But it all kind of.

It was the gm, the G. Okay, but the GM was the big, big moment. And what was the relation to the owner, the gm.

He was the seller's step grandfather. So the seller was like 40 and it was a step grandfather and his, his actual grandmother was one of the cleaners and his sister and her husband and then the step grandfather's son. I don't know. Long story short. Yeah. So they end up all kind of in one fell swoop.