You’ve Been Served: Buying a $1.3m Process-Serving Company

So short of being recurring revenue, it's pretty high, you would say, high quality of reoccurring revenue.

I'd say the quality is pretty high. Law firms don't really care about who serves their papers. It's not something they really even think about.

Now, but to the point that you just made, that once a law firm has the firm that they like to work with here, they are just likely to just kind of keep it on autopilot, keep that relationship on autopilot and keep turning back to the same firm. How is it that you grow market share? What were some of your strategies to grow in an industry that's not itself growing?

This is a classic case, as so many cases are in acquiring minds, of you needing to... compete in and eat somebody else's lunch, basically.

So a prime example of this is. Right now I'm working on a contract with a tax protest company to work on their collections cases. And the key to winning that contract was just networking, being able to build trust that we were gonna be doing a better job than whoever they were using previously, and also matching and beating the price that they were paying currently.

So I found that company through through someone, got connected to the CEO of that company, made our pitch to them, offered them a technology solution with our tech provider that we work with that'll allow them to file, serve, and file the proof with significantly less clicks than they're currently doing, and just pitched a whole package to them for the same price that they were paying currently to

print out documents and have a process server come and pick them up and file them, download documents, file them to Texas E-File, reprint them out, give to the process server, basically gave them a proposal to streamline their process for the same price that they're currently paying.

And so I think that the growth and convincing people to work with us versus someone else is just going to come with how well we can integrate technology, how well we can streamline their processes and offer the same quality of service at a similar or lower price.

Well, it also seems like there's a window of opportunity here where some of your clients are still doing this, the old school manual. inefficient way and you through this tech provider. So that's a strategic relationship for you can offer a super streamlined process for the same price as you just described.

And so if that's the case for client A, that's probably the case for client B, C, D and E as well.

Right, right. There's also opportunity for intergrantic growth as well. I mean, there's so little barrier to entry in this industry. And it's just so unsophisticated at the moment that there's plenty of opportunity to just grow in or grow through acquisition.