"Life is Just Brighter" in a $1.2m Distribution Business

Tell me about it. I think really engraving that really helps the business grow. And, you know, and no, I'm. I'm allowed to not be there anymore.

Right. The GM can run it because he knows how I like to do things. So he's doing things that I did at the beginning.

Yeah.

For their business, and they're looking for that perfect person, and they're not finding them. Not finding them, not finding them. Do you think that maybe they're doing it wrong?

I think aside from looking for that perfect person is I firmly believe that each person has their main skill or, like, what they're best at. And I think it's the job as the leader to figure out what are they really good at and make them do that thing over and over again and really bring out the best in them.

So, for example, one of my mechanics, he's really good at working on a specific piece of equipment or working on three or four pieces of equipment. But instead of him being the perfect mechanic and doing everything, I've molded him just working on that kind of stuff to make it as efficient as possible. My inside sales guy is really good at talking to customers, so he's the main guy talking to…

So it's really like, I think you're never going to find the perfect employee. Like, I'm nowhere near perfect. But it's trying to figure out what is everybody best at and trying to put that all together.

Last point here, and then we'll close up. Joseph, I loved this. This little excerpt you said.

I diffused an argument between employees with a conversation that ended with, quote, discussions like this may make me want to do good work for you, end quote. By one of your employees. And then you say, that was by far my proudest moment so far. What happened?

Yeah. Yeah. So it was. It was a heated discussion between two of my employees. One employee likes to approach a certain problem one way. The other employee likes to approach it a different way.

So it was a matter of talking to both of them, really listening to what is the core issue of why they can't work together, and then trying to find common ground. A lot of it. A lot of the things that I think I just do is just listen to people and then try to figure out the solution. But then after listening to what was the core issue, it was merely of a very simple thing that the one employee…