ETA·BRAINa Katyella project

Acquiring Minds

Career Consultant Who Bought a 7-Figure Manufacturer

Excerpts · 339 segments · ~1:26:18 long

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Yeah, it's tough to, I mean, I tell, you know, I wrapped up the ERP program that I mentioned before, and I've told folks on that project, it's never the tech. The tech is not the problem. I don't think I've ever been on a tech program where tech was the issue.

It's the people. And their ability to adapt, the ability to leverage the technology in a way that doesn't erode capabilities or efficiencies, but actually improves them. And that's tricky. That's the hard part. It's like how to get people adapting and adopting their ways of working to leverage the tech.

That's where I'm trying to be more conscious around that given, yeah, I've lived this, I've been there, done it, got the t-shirt many times over. And so I just don't want to come in and start, you know, believe that I can just put something in place. Yeah, we can throw a CRM in place.

It's not going to do anything for us unless we figure out what are we actually trying to do, achieve with that. Or if we want to improve our customer, our way we work with customers, create a customer portal. Well, it actually needs to be modeled and work in the way that our customers work, or it's just going to be another added layer of stuff that they don't want to log into.

But I'm having a lot of fun. I really enjoy that part because I'm getting to see the business dive in, but also put my lens and my thinking around what good could look like. And I just think there's a lot of change coming in manufacturing and everyone needs to be paying attention to how to improve in that area.

And to what the business actually does, the metal fabrication, I'm sure you're absorbing a lot, but of course, it's a whole trade and profession. So you're only going to, what is the expression? You're only going to learn as much as...

I'll put the, I've, I've told the team, I've told the shop, if you see me out here, welding, the business is going the wrong direction. You need to get your resume ready. I'm not a welder. I don't, I don't have, yeah, these are all things I want to learn.

I want to explore, but yeah, Um, yeah, it's, it's, I'm not, I'm not, I have not done that work in my past. I've worked in upstream manufacturing.

So there's a lot of things. Everything's pizza. It's like, wow, this is great. This is so amazing. You know, it's just brand new.

And when, when you get into a lot of the specifics of how we fabricate things for customers and, and what I, you know, I tell our, our, our folks at our company is we're not a project shop. I mean, what we do time and time again, um, is we deliver on our customers' most critical projects.

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