I worked with one of our clients who had cerebral palsy, and I was out in the community with her once a week, twice a week sometimes. And so it's critical for our culture that people roll up their sleeves and they do the work. Like I'm taking her to the bathroom, like I'm doing the work that I'm expecting the rest of our workforce to do every day.
Acquiring Minds
A Search Fund Journey to $350m
Excerpts · 387 segments · ~1:29:19 long
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And I think when you do that, you create a culture where there's no job small enough or hard enough for anyone here, because at the end of the day, no job is as. Is as hard as living with special needs. And our job is to help them.
And so I think showing our team that we're willing to do the work was critical on day one.
This business is, as I understand it, challenging because it attracts both people who. Who are feel in their hearts drawn to this mission of helping people. And that's the good. The bad is that it's low wage work.
Yeah.
So it also attracts people who aren't skilled to do something else. So the former category, those people are probably just great to manage. I mean, they're people who are drawn.
Drawn to this work and others less so. What's that like?
It's been hard. One thing to point out about our workforce, which is interesting, is I think it's 25 or 30% of our caregivers are family members now, which is great because for the most part, when it's a family member, the connection to the individual is so great that the wage is almost irrelevant for them. And so that's obviously a nice employee to have on top of the.
The group you mentioned, which is people who are doing this because they want to give back. And we've really been able to figure out how to go find that person. But that third bucket, which is, you know, Joe off The street, who's 24 years old, has no experience taking care of people, needs money, is what keeps me up at night.
Like, we have A very stringent hiring process. So we're, you know, running background checks, fingerprinting, in some cases drug testing so you can feel good in the moment you hire them, that they don't have any prior record. But does that mean two months from now something bad isn't going to happen?
No. And so we have a very strong supervision program in place, which is not required of us in many of the states that we operate in. But we're sending someone into the home to monitor how that caregiver is working with that client or patient. But we don't.
You mean every now and then 10% of the time or something?
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